Shipping policy
Last updated: 16 September 2026
Luminous Luxe Collective operates Luminous Luxe and Catch My Love through kristyreibel.com.au. This policy applies to physical products purchased directly through kristyreibel.com.au.
ORDER PROCESSING
Orders are prepared according to the product type, selected specifications and applicable production and fulfilment method.
Some products are held or prepared directly, while others are individually produced, made to order, printed on demand or fulfilled by third-party production partners.
The estimated production, processing or dispatch timeframe applicable to an order may be displayed on the relevant product page, at checkout or in the order confirmation.
Where no product-specific timeframe is stated, physical orders will generally be dispatched as soon as reasonably possible following cleared payment and receipt of all information required to complete the order.
Any timeframe stated is an estimate unless expressly confirmed otherwise in writing. It is not a guaranteed delivery date.
Made-to-order, individually produced and commissioned pieces may require additional preparation or production time.
If we require information or confirmation from you, including delivery details, sizing, specifications or another order requirement, processing may be paused until your response is received.
ORIGINAL ART
Original artworks are shipped within Australia by default.
Shipping charges are determined by the destination, artwork dimensions, weight, packaging requirements, insurance requirements and selected delivery service.
International delivery of original artwork may be available by prior arrangement. Please contact enquiries@kristyreibel.com.au before purchasing with the destination and desired artwork so availability, packaging, insurance and a tailored shipping quotation can be confirmed.
Original artwork will be professionally and securely packaged for its journey.
Delivery instructions, carrier requirements and any signature or collection arrangements will be advised where applicable.
ART PRINTS AND PHOTOGRAPHY PRINTS
Art prints and photography prints are individually produced in the size, format and finish selected at checkout.
Production time forms part of the applicable order-processing timeframe.
Prints may be shipped directly from the specialist production partner responsible for creating the order.
Where an order contains products fulfilled from different locations, items may arrive separately and may have separate tracking details.
MADE-TO-ORDER, PRINT-ON-DEMAND AND SUPPLIER-FULFILLED PRODUCTS
Many Luminous Luxe and Catch My Love products are produced specifically after an order is placed.
These may include apparel, bags, accessories, candles, lifestyle pieces and other print-on-demand, made-to-order or supplier-fulfilled products.
Production and fulfilment timeframes vary depending on the product, production partner and delivery destination. Where available, the relevant estimate will be displayed on the product page, at checkout or in the order information provided to you.
These products may be produced, packaged and dispatched directly to the customer by the production or fulfilment provider.
You do not need to contact the supplier directly about an order purchased through kristyreibel.com.au. Please contact us and we will manage any necessary communication with the relevant provider.
Products within the same order may be manufactured or dispatched from different locations and may therefore arrive in separate parcels.
Separate fulfilment does not create additional shipping charges beyond those displayed and accepted at checkout unless a later delivery change is requested and agreed.
BOOKS, JOURNALS AND NOVELS
Physical books, novels, journals or keepsake books purchased directly through kristyreibel.com.au are shipped according to the delivery information displayed in the relevant product listing or at checkout.
Books and publications purchased through Amazon, Lulu or another external retailer or marketplace are processed, produced and delivered by that platform.
The delivery options, charges, timeframes, tracking and customer-service procedures displayed by that platform apply to those purchases.
DIGITAL PRODUCTS AND PRIVATE PAGES
Digital Photo Editions, Private Pages, downloadable publications, ebooks and other digital products do not require physical shipping.
Where a digital product is offered, its download, access link or delivery instructions will be provided through the website, order-confirmation page or email address supplied at checkout.
Customers are responsible for entering an accurate email address and retaining their download or access information.
SHIPPING CHARGES
Shipping charges for eligible online orders are calculated and displayed at checkout where available.
By completing an order, the customer accepts the shipping charge displayed before payment.
Shipping charges may vary according to the product, destination, fulfilment location, parcel size, weight and delivery service.
Where checkout cannot calculate an appropriate shipping charge, including for certain original artworks, international destinations, remote locations or specialised delivery requirements, Luminous Luxe may provide a tailored quotation before the order proceeds.
Any additional cost resulting from a customer-requested delivery change after an order has been placed may be charged separately with the customer’s agreement.
DELIVERY DESTINATIONS
Available delivery destinations may vary by product and fulfilment provider.
Some products may be available for delivery to destinations that others are not.
If a carrier, production partner or fulfilment provider cannot service the delivery address supplied for a particular product, we will contact the customer to arrange an available alternative or another appropriate resolution.
The customer is responsible for supplying a complete and accurate delivery address, including:
• Recipient’s name
• Unit or apartment number where applicable
• Street address
• Suburb or city
• State or region
• Postcode
• Country
Please check these details carefully before completing your order.
We are not responsible for delays or delivery failures caused by incomplete or incorrect information supplied by the customer.
If an order has not yet entered production or dispatch, we will make reasonable efforts to update delivery details when requested, but changes cannot be guaranteed once an order has been placed or entered production.
INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES
International customers are responsible for ensuring that an ordered product may lawfully be imported into the destination country.
Customs duties, import taxes, tariffs, brokerage fees and other destination charges are not included in the product price or shipping charge unless expressly stated at checkout or in a written quotation.
Where applicable, these charges are the responsibility of the recipient.
Customs processing may affect delivery timeframes and is outside our direct control.
We cannot mark an order as a gift or declare an inaccurate value for customs purposes.
TRACKING
Tracking information will be provided when tracking is available for the selected product and delivery service.
Tracking may be issued separately for products produced or dispatched from different locations.
It may take some time after dispatch for a carrier’s tracking system to display movement.
Customers should monitor tracking information and respond to any carrier notification, delivery attempt or collection instruction relating to their order.
DELIVERY ESTIMATES AND DELAYS
Delivery estimates generally begin after production and dispatch unless expressly stated otherwise.
Production time and delivery time are separate stages for made-to-order, print-on-demand and supplier-fulfilled products.
Delivery estimates are estimates only.
Delivery may be affected by matters outside our reasonable control, including carrier disruption, customs processing, severe weather, natural events, peak delivery periods, industrial action, production interruption, supply interruption or remote-location requirements.
Where we become aware of a material issue affecting an order, we will provide an update where reasonably possible.
Nothing in this section excludes any right or remedy that cannot lawfully be excluded.
DELIVERED, MISSING OR DELAYED PARCELS
If an order purchased through kristyreibel.com.au has not arrived within a reasonable period after its estimated delivery window, please contact us with the order number and any available tracking information.
For Luminous Luxe orders:
For Catch My Love orders:
Where tracking records a parcel as delivered, please first check the delivery location, household members, building reception, safe-drop areas and any notice or communication from the carrier.
We can then review the delivery information and, where appropriate, communicate with the relevant carrier, production partner or fulfilment provider on your behalf.
Carrier investigations may require the customer’s cooperation, written confirmation or supporting information.
Any appropriate resolution will depend upon the circumstances of the order and applicable law.
RETURNED-TO-SENDER PARCELS
If a parcel is returned because the customer supplied an incorrect or incomplete address, declined delivery, failed to collect the parcel or did not pay applicable customs or import charges, we will review the available options once the return has been confirmed.
The customer may be required to pay redelivery and any applicable carrier, customs or return charges before the product is sent again.
Original shipping charges are not refundable in these circumstances unless required by law.
Made-to-order products, international parcels and products fulfilled by external production partners may not always be recoverable or capable of being redelivered once returned.
Any available resolution will depend upon the circumstances of the particular order.
DAMAGE IN TRANSIT OR INCORRECT ITEMS
If an item purchased through kristyreibel.com.au arrives damaged, defective or incorrect, please follow the process set out in the Refund Policy linked on this website.
Please retain the product and all relevant internal and external packaging and contact us promptly with the order number and clear photographs.
For Luminous Luxe:
For Catch My Love:
Please do not dispose of, alter, repair or return an item unless instructed by us.
Where an order was produced or dispatched by one of our fulfilment providers, we will manage the necessary communication with that provider.
EXTERNAL PLATFORMS
Orders placed through Amazon, Lulu or another external retailer or marketplace are processed using that platform’s own checkout, production, fulfilment, shipping and tracking systems.
Enquiries concerning an order placed through an external platform should be submitted through the platform shown on the customer’s receipt.
CONTACT
For Luminous Luxe shipping and delivery enquiries:
Luminous Luxe
Luminous Luxe Publishing
Luminous Luxe Collective
Queensland, Australia
enquiries@kristyreibel.com.au
For Catch My Love shipping and delivery enquiries:
Catch My Love
Queensland, Australia
bestiecatchmylove@outlook.com