Shipping policy

Last updated: 9 September 2026

Luminous Luxe is the trading name of Luminous Luxe Collective. This policy applies to physical products purchased directly from Luminous Luxe through kristyreibel.com.au.

ORDER PROCESSING

Orders are prepared with care according to the product type, selected specifications and fulfilment method.

Unless a product page, written quotation or order confirmation states otherwise, physical orders typically dispatch within one to three weeks after cleared payment and receipt of all information required to complete the order. This is a dispatch estimate, not a guaranteed delivery date.

Made-to-order, individually produced and commissioned pieces may require additional preparation or production time. Any specific timeframe confirmed for a commission or private acquisition will apply to that order.

If we require confirmation from you, including confirmation of delivery details, specifications or another order requirement, processing and dispatch may be paused until your response is received.

ORIGINAL ART

Original artworks are shipped within Australia by default. Shipping charges are determined by the destination, artwork dimensions, weight, packaging requirements, insurance requirements and selected delivery service.

International delivery of original artwork may be available by prior arrangement. Please contact enquiries@kristyreibel.com.au before purchasing with the destination and desired artwork so availability, packaging, insurance and a tailored shipping quotation can be confirmed.

Original artwork will be professionally and securely packaged for its journey. Delivery instructions, carrier requirements and any signature or collection arrangements will be advised where applicable.

ART PRINTS AND PHOTOGRAPHY PRINTS

Art prints and photography prints are individually produced in the size, format and finish selected at checkout. Production time is included in the stated dispatch estimate.

Prints may be shipped directly from the specialist production partner responsible for creating the order. Where an order contains products fulfilled from different locations, items may arrive separately and may have separate tracking details.

MADE-TO-ORDER PRODUCTS

Bags, journals, lifestyle pieces and other print-on-demand products are made after an order is placed. Production and fulfilment timeframes may vary according to the product, destination and production partner.

Made-to-order products may be dispatched separately from original art, prints or other items in the same order. Separate parcels do not incur additional shipping charges beyond those displayed and accepted at checkout unless a later change is requested and agreed in writing.

BOOKS AND NOVELS

Physical books, novels or journals purchased directly from Luminous Luxe are shipped according to the delivery information displayed at checkout or in the relevant product listing.

Products purchased through Amazon, Lulu or another external retailer or marketplace are processed, produced and delivered by that seller. The delivery options, charges, timeframes, tracking and customer-service procedures displayed by that platform apply to those purchases.

DIGITAL PRODUCTS AND PRIVATE PAGES

Digital Photo Editions, Private Pages, downloadable journals, ebooks and other digital products are delivered electronically and do not incur physical shipping charges.

The download, access link or delivery instructions will be provided through the website, order-confirmation page or email address supplied at checkout. Customers are responsible for entering an accurate email address and retaining their download or access information.

SHIPPING CHARGES

Shipping charges for eligible online orders are calculated and displayed at checkout where available. By completing an order, the customer accepts the shipping charge shown before payment.

Where checkout cannot calculate an appropriate shipping charge, including certain original artworks, international destinations, remote locations or specialised delivery requirements, Luminous Luxe may provide a tailored quotation before the order proceeds.

Any additional cost resulting from a customer-requested delivery change after an order has been placed may be charged separately with the customer’s agreement.

DELIVERY DESTINATIONS

Available destinations may vary by product and fulfilment partner. An address accepted at checkout does not guarantee that every product can be delivered to that destination. If a carrier or production partner cannot service the supplied address, Luminous Luxe will contact the customer to arrange an available alternative or another appropriate resolution.

The customer is responsible for supplying a complete and accurate delivery address, including the recipient’s name, unit or apartment number, street address, suburb, state or region, postcode and country.

We are not responsible for delays or delivery failures caused by incomplete or incorrect information supplied by the customer. If an order has not yet entered production or dispatch, we will make reasonable efforts to update the details, but changes cannot be guaranteed after an order is placed.

INTERNATIONAL ORDERS, CUSTOMS AND IMPORT CHARGES

International customers are responsible for ensuring that the ordered product may lawfully be imported into the destination country.

Customs duties, import taxes, tariffs, brokerage fees and other destination charges are not included in the product price or shipping charge unless expressly stated at checkout or in a written quotation. These charges are the responsibility of the recipient.

Customs processing may delay delivery and is outside the control of Luminous Luxe. We cannot mark an order as a gift or declare an inaccurate value.

TRACKING

Tracking information will be provided when tracking is available for the selected product and delivery service. Tracking may be issued separately for items produced or dispatched from different locations.

It may take time after dispatch for a carrier’s tracking system to display movement. Customers are responsible for monitoring tracking and responding promptly to carrier notifications, delivery attempts or collection instructions.

DELIVERY ESTIMATES AND DELAYS

Delivery estimates begin after dispatch. They are estimates only and do not include production or order-processing time.

Delivery may be affected by carrier disruption, customs processing, severe weather, natural events, peak periods, industrial action, supply interruption, remote-location requirements or other circumstances outside the reasonable control of Luminous Luxe.

Where we become aware of a material delay affecting an order, we will provide an update where reasonably possible. Nothing in this section excludes any right or remedy that cannot lawfully be excluded.

DELIVERED, MISSING OR DELAYED PARCELS

If a parcel has not arrived within a reasonable period after its estimated delivery window, contact enquiries@kristyreibel.com.au with the order number and tracking details so the delivery can be reviewed.

Where tracking records a parcel as delivered, the customer should first check the delivery location, household members, building reception, safe-drop areas and any notice left by the carrier. Luminous Luxe may then assist with a carrier enquiry where appropriate.

Carrier investigations and claim assessments may require the customer’s cooperation, written confirmation and supporting information. Any remedy will depend on the outcome of the investigation and applicable law.

RETURNED-TO-SENDER PARCELS

If a parcel is returned because the customer supplied an incorrect or incomplete address, declined delivery, failed to collect it, or did not pay applicable customs or import charges, Luminous Luxe will contact the customer after the parcel is received or the return is confirmed.

The customer may be required to pay the cost of redelivery and any carrier, customs or return charges before the order is sent again. Original shipping charges are not refundable in these circumstances unless required by law.

Made-to-order items, international parcels and products fulfilled by external partners may not always be recoverable or eligible for redelivery after being returned. Any available resolution will be determined according to the circumstances of the order.

DAMAGE IN TRANSIT OR INCORRECT ITEMS

If an item arrives damaged, defective or incorrect, follow the process in the Return and Refund Policy linked on this website.

Please retain the item and all internal and external packaging and contact enquiries@kristyreibel.com.au promptly with the order number and clear photographs.

Do not dispose of, alter, repair or return an item unless instructed in writing by Luminous Luxe.

EXTERNAL PLATFORMS

Luminous Luxe is not responsible for shipping settings, carrier selection, delivery estimates or tracking systems controlled by Amazon, Lulu or another external retailer or marketplace.

Enquiries concerning an order placed through an external platform must be submitted through that platform using the details shown on the customer’s receipt.

CONTACT

For shipping and delivery enquiries, contact:

Luminous Luxe Collective trading as Luminous Luxe
enquiries@kristyreibel.com.au