Privacy policy
Last updated: 16 September 2026
Your privacy matters to us.
This Privacy Policy explains how Luminous Luxe Collective, which operates Luminous Luxe and Catch My Love through kristyreibel.com.au (“we”, “us” or “our”), collects, uses and protects personal information when you visit kristyreibel.com.au, purchase from Luminous Luxe or Catch My Love, commission a piece, subscribe to Magnetic Drops, make an enquiry or otherwise communicate with us.
WHAT WE COLLECT
Depending on how you interact with Luminous Luxe or Catch My Love, we may collect:
• Your name, email address, telephone number and billing or delivery address
• Information connected with an order, purchase, commission, return or enquiry
• Payment confirmation and transaction information supplied through our payment processors
• Information you provide when contacting us
• Your email address and subscription preferences when you join Magnetic Drops
• Technical information such as your device, browser, IP address and interaction with our website
We do not directly retain complete credit or debit card details. Payments are processed through Shopify and the relevant payment provider.
HOW WE USE YOUR INFORMATION
We use personal information only where reasonably necessary to:
• Process payments and fulfil orders
• Deliver physical or digital products
• Arrange production and fulfilment through relevant third-party, print-on-demand or dropshipping providers
• Respond to enquiries and provide customer support
• Manage commissions, purchases, returns or other transactions
• Send order, payment and delivery communications
• Send Magnetic Drops and other Luminous Luxe communications when you have chosen to subscribe
• Maintain, secure and improve the website
• Detect fraud, misuse or unlawful activity
• Meet applicable legal, regulatory and accounting obligations
MAGNETIC DROPS AND EMAIL COMMUNICATIONS
Magnetic Drops is a Luminous Luxe email communication.
You will receive Magnetic Drops or other Luminous Luxe promotional emails only when you have opted in.
Catch My Love does not currently operate a newsletter or regular promotional email subscription.
You may unsubscribe from promotional communications at any time by selecting the unsubscribe link contained in an email. Unsubscribing from promotional communication does not prevent us from sending essential messages about an order, payment, delivery or account.
COOKIES AND WEBSITE INFORMATION
Like many online stores, our website uses cookies and similar technologies to operate correctly, remember selections, process transactions, understand how visitors use the website and support analytics and advertising functions.
You can control or reject cookies through your browser and through any privacy controls presented on the website. Disabling some cookies may affect the operation of certain website or checkout features.
Information about cookies used by Shopify is available at:
https://www.shopify.com/legal/cookies
HOW INFORMATION IS DISCLOSED
We do not sell or rent personal information. We do not provide client or customer information to third parties for their independent marketing.
We disclose only the minimum information reasonably necessary to organisations that help us operate the website and complete the service requested by you. These may include:
• Shopify, which hosts and supports our online store
• Payment processors
• Printing, production, print-on-demand, dropshipping and fulfilment providers
• Postal, courier and delivery providers
• Website, cloud storage, security and analytics providers
• Professional advisers or authorities where disclosure is required by law
These providers may process information only as required to perform their services or meet their own legal obligations.
Information may also be disclosed when you direct or authorise us to do so, or when reasonably necessary to protect our legal rights, customers, website or business.
THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to websites, social media platforms or other services operated by third parties.
Their privacy practices are governed by their own policies. We are not responsible for the privacy, security or content of websites or platforms that we do not control.
SECURITY AND RETENTION
We take reasonable administrative, technical and organisational measures to protect personal information.
No method of electronic transmission or storage can be guaranteed to be completely secure. Please do not send sensitive payment or confidential information through unsecured communication channels.
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide our services, maintain appropriate business and transaction records, resolve disputes and comply with legal obligations.
INTERNATIONAL PROCESSING
Some service providers used by Luminous Luxe and Catch My Love, including Shopify and associated technology, production or fulfilment providers, may process or store information outside Australia.
Where information is processed internationally, it remains subject to the privacy and security arrangements of the relevant provider and any protections required by applicable law.
CHILDREN’S INFORMATION
Catch My Love is an all-ages brand, and some of its products and content may be enjoyed by children and families.
Purchases, customer accounts, enquiries and other transactions through kristyreibel.com.au are intended to be completed by adults or with appropriate adult involvement.
We do not knowingly seek to collect personal information directly from children where it is not reasonably necessary.
If you believe a child has supplied personal information to us without appropriate adult involvement or consent, please contact us so that we can review and, where appropriate, delete the information.
YOUR RIGHTS
Depending on the laws applying to you, you may have the right to:
• Request access to personal information held about you
• Ask us to correct inaccurate or incomplete information
• Request deletion or restriction of information where applicable
• Withdraw consent where processing depends upon consent
• Object to certain uses of your information
• Request a copy of information held about you
• Make a complaint about how your information has been handled
We may need to verify your identity before responding to a request.
PRIVACY COMPLAINTS
If you have a question or complaint about how your personal information has been handled, please contact us using one of the email addresses below.
We will review your concern and respond within a reasonable period. Where applicable, you may also have the right to contact the relevant privacy regulator in your jurisdiction.
CHANGES TO THIS POLICY
We may update this Privacy Policy to reflect changes to our brands, products, services, practices, technology or legal obligations.
The updated version will be published on this page with a revised “Last updated” date.
CONTACT
For privacy enquiries, requests or complaints relating to Luminous Luxe:
Luminous Luxe
Luminous Luxe Collective
Luminous Luxe Publishing
Queensland, Australia
For privacy enquiries relating specifically to Catch My Love:
Catch My Love
Queensland, Australia
bestiecatchmylove@outlook.com