Privacy policy

Last updated: 9 September 2026

Your privacy matters to Luminous Luxe.

This Privacy Policy explains how Luminous Luxe Collective, trading as Luminous Luxe (“Luminous Luxe”, “we”, “us” or “our”), collects, uses and protects personal information when you visit kristyreibel.com.au, purchase from us, commission a piece, subscribe to Magnetic Drops or otherwise communicate with us.

WHAT WE COLLECT

Depending on how you interact with Luminous Luxe, we may collect:

• Your name, email address, telephone number and billing or delivery address
• Information connected with an order, purchase, commission, return or enquiry
• Payment confirmation and transaction information supplied through our payment processors
• Information you provide when contacting us
• Your email address and subscription preferences when you join Magnetic Drops
• Technical information such as your device, browser, IP address and interaction with our website

We do not directly retain complete credit or debit card details. Payments are processed through Shopify and the relevant payment provider.

HOW WE USE YOUR INFORMATION

We use personal information only where reasonably necessary to:

• Process payments and fulfil orders
• Deliver physical or digital products
• Respond to enquiries and provide customer support
• Manage commissions, purchases, returns or other transactions
• Send order, payment and delivery communications
• Send Magnetic Drops and other Luminous Luxe communications when you have chosen to subscribe
• Maintain, secure and improve the website
• Detect fraud, misuse or unlawful activity
• Meet applicable legal, regulatory and accounting obligations

MAGNETIC DROPS AND EMAIL COMMUNICATIONS

You will receive Magnetic Drops or other promotional emails only when you have opted in.

You may unsubscribe at any time by selecting the unsubscribe link contained in an email. Unsubscribing from promotional communication does not prevent us from sending essential messages about an order, payment, delivery or account.

COOKIES AND WEBSITE INFORMATION

Like many online stores, our website uses cookies and similar technologies to operate correctly, remember selections, process transactions, understand how visitors use the website and support analytics and advertising functions.

You can control or reject cookies through your browser and through any privacy controls presented on the website. Disabling some cookies may affect the operation of certain website or checkout features.

Information about cookies used by Shopify is available at:

https://www.shopify.com/legal/cookies

HOW INFORMATION IS DISCLOSED

Luminous Luxe does not sell or rent personal information. We do not provide client or customer information to third parties for their independent marketing.

We disclose only the minimum information reasonably necessary to organisations that help us operate the website and complete the service requested by you. These may include:

• Shopify, which hosts and supports our online store
• Payment processors
• Printing, production and fulfilment providers
• Postal, courier and delivery providers
• Website, cloud storage, security and analytics providers
• Professional advisers or authorities where disclosure is required by law

These providers may process information only as required to perform their services or meet their own legal obligations.

Information may also be disclosed when you direct or authorise us to do so, or when reasonably necessary to protect our legal rights, customers, website or business.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites or platforms operated by third parties. Their privacy practices are governed by their own policies. Luminous Luxe is not responsible for the privacy, security or content of websites that we do not control.

SECURITY AND RETENTION

We take reasonable administrative, technical and organisational measures to protect personal information.

No method of electronic transmission or storage can be guaranteed to be completely secure. Please do not send sensitive payment or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, provide our services, maintain appropriate business and transaction records, resolve disputes and comply with legal obligations.

INTERNATIONAL PROCESSING

Some service providers used by Luminous Luxe, including Shopify and associated technology or fulfilment providers, may process or store information outside Australia.

Where information is processed internationally, it remains subject to the privacy and security arrangements of the relevant provider and any protections required by applicable law.

CHILDREN’S INFORMATION

The Luminous Luxe website and services are not directed toward children, and we do not knowingly collect personal information from children.

If you believe a child has supplied personal information to us, please contact us so that we can review and, where appropriate, delete it.

YOUR RIGHTS

Depending on the laws applying to you, you may have the right to:

• Request access to personal information held about you
• Ask us to correct inaccurate or incomplete information
• Request deletion or restriction of information where applicable
• Withdraw consent where processing depends upon consent
• Object to certain uses of your information
• Request a copy of information held about you
• Make a complaint about how your information has been handled

We may need to verify your identity before responding to a request.

PRIVACY COMPLAINTS

If you have a question or complaint about how your personal information has been handled, please contact us using the email address below.

We will review your concern and respond within a reasonable period. Where applicable, you may also have the right to contact the relevant privacy regulator in your jurisdiction.

CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes to our services, practices, technology or legal obligations.

The updated version will be published on this page with a revised “Last updated” date.

CONTACT

For privacy enquiries, requests or complaints, contact:

Luminous Luxe
Luminous Luxe Collective
enquiries@kristyreibel.com.au